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From: Jean Beck
Sent: 27 May 2010 12:52
To: mail@shrubs.co.uk;
Subject: Re: www.shrubs.co.uk - Order Status Updated
The plants arrived just before lunch that was quick.They are beautiful I
can't thank you enough. JEAN
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From: Brown, Helen-Marie
Sent: 24 March 2010 10:07
To: mail@shrubs.co.uk
Subject: FW: Your Order at www.shrubs.co.uk
I just had to write and say thank you for the super fast delivery on the
pots - they look fantastic.
Thank you.
Helen-Marie
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From: J Wiblin
Sent: 11 February 2010
To: aire@shrubs.co.uk
Subject: Order at www.shrubs.co.uk
Thank you for sending my order of International kidney and Pentland javelin potatoes so promptly , they were in good condition and well packed, so well that I had a job to get through the packing tape! Not a bad thing though.
I am impressed and will certainly keep your web site in my book.
Thanks again,
J Wiblin
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From: carole tarff
Sent: 02 December 2009 09:33
To: chris@shrubs.co.uk
Subject: Order at www.shrubs.co.uk
Hi
I would just like to say a big thank you for such great service. I only
placed the order yesterday and it had arrived by 8.30am this morning.
Keep up the good work and have a successful Christmas.
Many thanks
Carole
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From: Clive Wright
Sent: 20 November 2009 11:09
To: mail@shrubs.co.uk
Subject: Re: Your Order at www.shrubs.co.uk
Dear Mr. Smith & colleagues,
Yellow Leveller arrived this morning at about 9.10am. Absolutely delighted with service, condition and packing. Will certainly bear you in mind for any future requirements.
Best wishes for your continued success.
Clive P Wright.
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From: Joanna Steadman
Sent: 17 November 2009 21:24
To: mail@shrubs.co.uk
Subject: Re: www.shrubs.co.uk - Order Status UpdatedDear Shrubs
Many thanks for the garden tools, they arrived in perfect condition. Thank you for your excellent customer service, it was really helpful of you to phone and email me to let me know when I could expect delivery
Thanks again
Joanna Yilmaz
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From: Barrie Viles
Sent: 13 October 2009 14:01
To: mail@shrubs.co.uk
Subject: Re: www.shrubs.co.uk - Order Status Updated
Many thanks - rose arrived at 9 am this morning - great service - thanks
Barrie Viles
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From: Brenda Chapman
Sent: 24 July 2009 01:56
To: chris@shrubs.co.uk
Subject: Recent Orders
I recently placed two orders for gifts of roses for friends' Ruby wedding anniversaries. It is the first time I have used your web site, and I would like to say how delighted I am with the service received. I live, now, in Australia, so I am grateful for on-line gift ordering for friends in UK.
Both couples were thrilled by the quality of the rose they received, phoning me as soon as possible to thank me. They were also impressed with the card that you enclosed, which made the gift special. Thank you very much for the attention to detail that you provided, and the prompt delivery. I certainly hope to use your web site again, and will recommend it to others. Many thanks,
Brenda Chapman
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From: ChrisMnn
Sent: 17 July 2009 17:23
To: chris@shrubs.co.uk
Subject: Recent Purchase
Ref order No 4152
Apologies for not contacting you before this. I would like to say thank you for the safe arrival at my address of the Patio chairs, table and parasol with base. There was absolutely no damage to any of the items, everything was so well packed and wrapped I think it took longer to unpack than it did to arrive at my address from your warehouse. We have enjoyed many hours in our garden sitting in the sun on our purchase and hope to enjoy the same for years to come. However at this precise moment in time Coventry is in the middle of a thunder storm hence the time to email you and say thanks.
Should we or any of our friends require anything in the future that you can supply we would have no hesitation in recommending you.
Again Thank You
Chris Mann
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From: peterbrown
Sent: 06 July 2009 19:16
To: chris@shrubs.co.uk
Subject: order no 4113
My order arrived today, it was really well packed and the plants are in great condition (best i've ever had via the internet) thanks ....Peter...
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From: mooresofmorley
Sent: 02 July 2009 18:14
To: mail@shrubs.co.uk
Subject: Bistro order 4155 Excellent service
Hello
I just wanted to thank you for the excellent service. We ordered the bistro suite at 10.50am and received it at 4.00pm the same day. We will be able to use whilst the hot weather lasts.
Many thanks
Alastair Moore
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From: Linda Denny
Sent: 19 June 2009 09:27
To: mail@shrubs.co.uk
Subject: Pink Poppet
Hi there
Thank you very much for sending the shrub so promptly - in excellent condition and well packed.
Received early today.
Thank you
Linda Denny
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From: Marjorie Whitney
Sent: 11 June 2009 17:46
To: wharfe@shrubs.co.uk
Subject: Top class service
The manager
Just wantedo say thankyou to the young man named Chris who attended to my phone call call yesterday when I was after a Ruby wedding present. He couldn't have been more helpful
Today the rose arrived at the home of my son & daughter in law as promised & they are overjoyed
A first class service which one does not always get now a days Thank you so much. I am very grateful
Mrs M Whitney
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From: mwleach
Sent: 11 June 2009 16:46
To: sales@shrubs.co.uk
Subject: ceanothus dark star received
I ordered a Ceanothus Dark star on Tuesday and am amazed and delighted to report that it arrived today! thank you so much for an excellent service and a beautiful plant. (the fact that it was delivered on Thursday isn't your fault! and luckily someone was around - you had clearly written 'deliver on Friday'!)
thanks again
Margaret Leach
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From: pauline howard
Sent: 10 June 2009 19:18
To: mail@shrubs.co.uk
Subject: Thankyou
Thankyou for prompt delivery of my plant order - Clematis Snow Bells - which arrived in excellent condition.
Pauline Howard
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From: David Corfield
Sent: 03 June 2009 09:42
To: mail@shrubs.co.uk
Subject: Staff
Dear Sirs,
I would just like to pass on my comments about your staff at the Aire Valley Branch, I ordered a BBQ and cover and the gentleman was so helpful, I picked your site off the the internet and one never knows what to expect but I will certainly be ordering from you again as will my family as I have told them how brilliant you are, all the best to you.
Christine Corfield
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From: P
Sent: 08 May 2009 17:27
To: mail@shrubs.co.uk
Cc: chris@shrubs.co.uk
Subject: RE: Order reference: 3819
Hi Sandra
The cushions have arrived today - thank you.
I would also like to thank you for your accurate information regarding the status of my order. It has been a smooth process and I would definitely recommend shrubs.co.uk based on the price and after sales care you have provided.
Put simply, customer service to be proud of.
Thank you
Peter Annear
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From: Jane Jackman
Sent: 07 May 2009 12:27
To: chris@shrubs.co.uk
Subject: Order No. 3800
Dear Chris,
Just to say how impressed I am with my recent order. My plant (kalmia angustifolia rubra) arrived in perfect condition, looking extremely healthy - just hope I can keep it that way! Many thanks for your fantastic service - I shall certainly recommend your garden centre to my friends and family.
Jane Jackman
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From: sarah mcnaughton
Sent: 25 April 2009 22:19
To: chris@shrubs.co.uk
Subject: Fwd: Your Order at Stephen H. Smith's UK Garden Centres
Hi
Just a note to say thank you.My mum was absolutely delighted with her lovely healthy plants. And the touch with the card - picturing my favourite sunflowers - was just fab. Thanks. Will definitely be using you again.
Best Regards
Sarah
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From: erica fost
Sent: 31 March 2009 09:37
To: mail@shrubs.co.uk
Subject: Re: Your Order at Stephen H. Smith's UK Garden Centres
Dear Mr. Smith,
Thought I would drop a quick note to you to say how impressed I am with your service. People tend to be quick to complain but it is important to give praise where praise is due. My plants arrived in fantastic and healthy condition and arrived so quickly I felt I must give you some very positive feedback.
Thank you so much.
With kind regards
Erica Fost
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From: Susan Cooke
Sent: 13 January 2009 10:59
To: chris@shrubs.co.uk
Subject: Order 3370/231208/62
This is just to congratulate you on your excellent service. My sister had a request for a forsythia for Christmas, and I could not find one in any of my local garden centres. I had resigned myself to ordering online, and her present arriving after Christmas, however (as I recall) I ordered on the 23rd, and it arrived at her house on Christmas Eve, which was remarkable! Thanks again, I will definitely try to use you again.
Best wishes
Susan Cooke
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From: Jan McIntyre
Sent: 05 December 2008 20:11
To: mail@shrubs.co.uk
Subject: RE: Your Order at Stephen H. Smith's UK Garden Centres and Nursery
My father received his shrub yesterday and in his words is "absolutely first class"!!
Many thanks for the excellent service
Regards
Jan
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From: Rachel & Simon Nott
Sent: 19 November 2008 15:28
To: mail@shrubs.co.uk
Subject: Re: FAO Sales@shrubs
Hi Sandra,
Thank you so much, my Mother-in-Law has just phoned me to say her roses have been delivered today. They were extremely well packaged and healthy plants - they look forward to finding them a suitable place in the garden, and enjoying them for many years to come.
Thanks again for all your help and assistance,
Rachel Nott
USA
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From: Karen Shickell
Sent: 22 October 2008 20:53
To: mail@shrubs.co.uk
Subject: Parisian Obelisk
Just a thank you for your swift delivery of the Obelisk and it’s looking very nice in my parents garden,
Karen |
From: david wright
Sent: 31 July 2008 14:47
To: cs@shrubs.co.uk
Subject: order no.3055/280708/29
Sir May I compliment you on the speedy delivery of my order, a credit to your staff Many thanks D. I. Wright
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From: Jane Taylor
Sent: 09 July 2008 16:12
To: cs@shrubs.co.uk
Subject: Re Order for Hebe - Dark Angel
Thank you for your wonderful service - I wanted a specific plant and found it hard to find anywhere - thanks to the internet I discovered your web site....no sooner than it had been ordered - I was getting a call to tell me it had been dispatched.
A knock on the door the following morning and my Hebe had arrived - absolutely fantastic service and the plant looks wonderful and healthy too.
I am just in the process of trying to move house but can assure you I will be a returning customer once I have a new garden to play with!
Many thanks
Jane Taylor |
From: Von
Sent: 11 June 2008 19:38
To: mail@shrubs.co.uk
Subject: RE: Order
Sandra
Just a quick line to thank you and your company for the excellent service I have received.
I ordered a Wollemi Pine on Monday evening online, requesting delivery by Friday if possible, and it arrived before I went to work today, Wednesday!!
Your customer relations and service are a credit to your company.
Many thanks
Yvonne Cappell
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From:
PAULINE PEART
Sent: 05 June 2008 12:57
To: cs@shrubs.co.uk
Subject: Recent Order
The Buddleja 'Black Knight' is now planted and looking very happy in my
garden. Thank you for excellent service. I look forward to visiting your
Scunthorpe nursery soon. Best wishes. Pauline
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From:
Chisholm Carole (A82035) Birbeck CA11 8HW
Sent: 22 May 2008 11:39
To: 'cs@shrubs.co.uk'
Subject: Mercy Patio Set
Hi
I felt I had to let you
know of my experience with your company. Initially I made a real "hash" of
making my order over the internet, but having spoken to one of your
employees I was told of this. On Monday I re-ordered my patio set with a
vague hope of receiving it before the bank holiday weekend. I telephoned to
make sure I had done it correctly this time and a lovely lady and I had a
good laugh about me being a "dumb blond". The following day a very pleasant
gentleman telephoned me to say my order was ready for despatch and would be
with me some time on Wednesday (if this was not convenient and another day
would be better I was to let him know!) Such service. I was very happy to
take a day off work to wait for my furniture and I didn't have to wait too
long. By lunchtime a very pleasant delivery driver dropped off my very,
very nice patio set. Among the paperwork there was a handwritten note from
"Ben" with a telephone number to contact him should I have any problems.
Said furniture is now put together and gracing my patio - I have never, ever
known such superb service and friendly staff. Please pass on my thanks to
all concerned.
A very, very, happy
customer
Carole Chisholm |
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From:
W MOSS
Sent: 29 April 2008 18:26
To: cs@shrubs.co.uk
Subject: Furniture Order no. 2731/280408/***
Dear Chris, I would just like to say how delighted and
amazed I was to come home this evening to my new patio furniture, ordered
and delivered in less than 24hrs!!
It is wonderful to be able to send good comments about
a first class service. I will certainly recommend you and use your
service again in the future.
Many thanks and regards to the team,
Wendy Moss.
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From:
mike pearson
Sent: 21 April 2008 12:25
To: mail@shrubs.co.uk
Subject: Thanks for excellent service
Just a little note to say how impressed I was by your service and fast
delivery of the springdale swing seat I ordered and pleased also with the
product. Thanks.
M Pearson |
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From:
Richard Stewart
Sent: 31 March 2008 14:37
To: sales@shrubs.co.uk
Subject: Goods received in good order thank you
Hi There,
Just to thank you for the safe delivery of my prunus
mume bushes which arrived this lunchtime and I am thrilled with them. I
will have no hesitation in using and recommending you in the future.
Best Wishes
Rick Stewart |
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From:
Tracey Clark
Sent: 08 March 2008 22:33
To: cs@shrubs.co.uk
Subject: Fwd: re;your website
Hi Chris ,
my mum got the acer and she said it was really well
packaged and she loves it. She has kept your details and already a friend
has commented on the beautiful plant and asked for where she got it.
Thank you i will definitely buy again.
Kind regards,
Tracey
Begin forwarded message:
From:
Tracey Clark
Date:
5 March 2008 12:17:01 AM
To:
cs@shrubs.co.uk
Subject:
re;your website
Chris,
just wanted to feedback to you how easy I found your site. I live in
Australia and my mum really wanted an Acer which I found on your site. It is
quite hard to find outdoor plants to send like this and they make better
gifts than flowers that die. I have only just ordered so hopefully the
transaction will all go well. Will feed back more as needed,
Kind regards,
Tracey Clark
Australia |
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From: Chris Dale
Sent: 23 December 2007 13:19
To: mail@shrubs.co.uk
Subject: RE: Your Order at Stephen H. Smith's Garden & Leisure
Hello
Thank you very much for sorting out those two sets
of chaser lights and getting them to me so quickly.
Best wishes to you for Christmas and the New Year.
Chris Dale |
From:
Heather Knox
Sent: 28 November 2007 16:35
To: cs@shrubs.co.uk
Subject: **London Order**
Having spent most of last weekend trawling the likes of B&Q,
Homebase, FocusDIY and IKEA to gain inspiration for the best
Christmas tree for our new office, whilst googling on Monday, I hit
upon your website and found the perfect tree - black, 6ft, fibre
optic and not only that, 25% off with pocket change delivery
charges. I wasted no time in ordering the tree, which also came
with 20 free lights! I then went back and read the delivery times
(after ordering) and was slightly concerned to read that orders
would be delivered between 2 and 15 days from order. I had visions
of the tree arriving as we were shutting up shop for Christmas. I
hope therefore that you can appreciate my delight when, less than 48
hours from ordering, our handsome, 6ft, black, fibre optic tree
(plus free lights) arrived, in plenty of time to be set up this
weekend. Not only was it superbly packed, but extremely easy to
erect. Somewhat sad that it has to go back in the box until the
weekend.
So I just wanted to say, on behalf of the Company, a big thank for
solving our Christmas tree dilemma, for an excellent product and
equally excellent service - I will email a photograph to you once we
have put it up and had the grand switching on ceremony!
Kind regards and best wishes for the festive season.
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From: Phil Lawler
Sent: 29 August 2007 19:49
To: mail@shrubs.co.uk
Subject: Re: Your Order at Stephen H. Smith's Garden & Leisure
Dear Ms Jones
Many thanks for your message. How good to find a
local trader who actually replies to emails. I was beginning to think there
was nobody out there...........
I understand about the server going down. I will
order again via your website.
Thanks once more.
Phil Lawler
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From: Debbie Richards
Sent: 28 August 2007 12:03
To: mail@shrubs.co.uk
Subject: Happy Customer
Dear Sirs,
Re: Order
I just wanted to say how happy I am with the
Barbados Tea for Two Patio set I ordered. I am also delighted that it
arrived so quickly and I was able to put it together without any trouble.
Kind regards,
Deborah Richards
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From:
cyril.devonald
Sent: 06 July 2007 15:26
To: mail@shrubs.co.uk
Subject: Order
We have just received the Escallonia Red Dream.
They are beautiful plants, we are delighted with them. They are in
wonderful condition.
Many thanks,
B.Devonald. |
From: Trevor Kyte
Sent: 28 June 2007 14:34
To: mail@shrubs.co.uk
Subject: Re: Your Order at Stephen H. Smith's Garden & LeisureHi, in this
age when service does not even enter some traders vocabulary, I am delighted
to find such company as your goodselves.
The water feature arrived this morning, two days after ordering, and is
now up an running.
Thanks once again.
Trevor Kyte
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From: Gary and bev
Sent: 25 May 2007 13:21
To: mail@shrubs.co.uk
Subject: RE: Your Order at Stephen H. Smith's Garden & Leisure
Dear Shrubs
Just want to thankyou for a very efficient service,
ordered on the 22nd May and received on the 24th May! Very pleased with the
product, pricing etc.
Also please that wasn't ripped off when it came to
the cost of the postage, some companies seem to take pride in the excessive
cost of the postage!
Again
Many thanks
Gary and Beverly Sargeant
25th May 2007 |
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From:
Maureen Hall
Sent: 15 May 2007 12:52
To: mail@shrubs.co.uk
Subject: RE: Your Order at Stephen H. Smith's Garden & Leisure
Hi, I would just like to say how pleased I
am with my garden furniture. Lovely quality at a great price. I never
expected it would be delivered so quickly either. I would definately buy
from Stephen H. Smith's again. Regards, Maureen.
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From:
Pam Skelhorn
Sent: 14 December 2006
16:27
To: mail@shrubs.co.uk
Subject: Re: Your Order at
Stephen H. Smith's Garden & Leisure
Just a little note to say that my order
arrived today. Many thanks for a very prompt response -we are really
pleased with it and the level of service you have provided. We will
certainly use you again in the future and recommend you to friends and
family.
Have a lovely Christmas!!
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From:
PETER SADLER
Sent: 06 December 2006
15:06
To: Sandra Jones
Subject: RE: Re:Many
Thanks !!
The replacement tree arrived this morning
less than 48 hours after Joe told me it would be replaced. This is an
excellent service and I would like to convey my thanks to you all (
including Joe ! ) for a very swift and efficient service. It's really
nice to talk to someone on the telephone,instead of call centres,
I am sorry if I appeared to be a 'pain'
and the new tree is absolutely marvellous,so it was worth the effort !
Assuring you of my continued support
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From:
Jon Bateman
Sent: 23 November 2006 15:17
To: Chris Smith
Subject: Thank You
Dear Mr Smith
Just a quick line to thank
you for the excellent service provided via your website, goods
ordered on Monday and delivered on Wednesday.
First rate!!
Many thanks,
Jon Bateman
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From: Mike Sheppy
Sent: 21 November 2006 14:39
To: cs@shrubs.co.uk
Subject: RE: My Order - Delivery
Hi Chris,
Thanks so much for the replacement 'foot' which I've now fitted. Great
service!
Yours sincerely
Mike.
---------------------------------------------------------------------
From: Christopher S.H. Smith <cs@shrubs.co.uk>
To: Mike Sheppy
Subject: RE: My Order - Delivery
Date: Fri, 17 Nov 2006 16:33
Dear Mike,
Thanks for the e-mail. I note your comments about the packaging and will
pass them to our supplier.
I have enveloped up a replacement foot - but it won't go out 'till Monday's
post now.
Sorry for the inconvenience and thanks for the order!
Chris
----------------------------
From: Mike Sheppy
Sent: 17 November 2006 15:33
To: cs@shrubs.co.uk
Subject: RE: My Order - Delivery
Hi Chris,
Many thanks for the rapid delivery of my order which arrived today.
I've tested both trees and they both function well.
I've a couple of what I hope are constructive comments:
(a) The manufacturer must have a shortage of cardboard for packaging! Both
trees had to have their tops bent to fit in their boxes. Just a couple of
inches more cardboard would have allowed them to remain straight.
(b) One 'foot' on the base of the 1.2m tree was broken. Though unsightly,
the level of the base is not affected and I could glue the two parts for a
slightly better appearance. But if you do happen to have a spare foot (of
the Christmas tree kind, of course!) 'about your personage', perhaps you
would be kind enough to send me a replacement.
As the packaging is somewhat flimsy cardboard, either padding the base unit
and foot of the larger tree or removing the feet before dispatch might
prevent others suffering the same fate. No doubt the latter would require
more customer instructions though and another plastic bag to contain the
feet and screws.
Thank you again for your excellent service.
Yours sincerely,
Mike Sheppy.
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From:
suzanne.hughes
Sent: 15 November 2006 16:31
To: mail@shrubs.co.uk
Subject: Pre Lit Christmas
Tree
Hi,
Just to let you know I have received my Christmas Tree. Many Thanks,
Couldn't resist putting it together to
have a look and it looks gorgeous,
so thank you very much for my
delivery and a Very Merry Christmas to you all.
Thank you,
Suzanne Hughes
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From:
deb scotland
Sent: 13 June 2006
19:36
To: Sandra Jones
Subject: Re:
Re: my message to you yesterday - the
chiminea is fantastic! Really delighted with it. Thank you so much
for everything
From:
deb scotland
Sent: 12 June 2006 15:22
To: Sandra Jones
Subject: Re:
Just to let you know that the chiminea I
ordered last week just arrived. I will open it when I get home tonight and
confirm that all is in order. Really impressed by the fantastic service -
thank you!
Deb Scotland
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From: Pauline
Sent: 09 June 2006 16:06
To: mail@shrubs.co.uk
Subject: Re: Your Order at Stephen H. Smith's Garden & Leisure
Hi
Order arrived fine thank you very much for your prompt service pauline |
From:
Amanda Hollingsworth
Sent: 08 May 2006 13:18
To: mail@shrubs.co.uk
Subject: RE: Order at
Stephen H. Smith's Garden & Leisure
Thank you so much. I received it this
morning. Did you know that the identical product that I have bought from
you is on XXXXXXX website for twenty pounds
more? Ok I know it comes in a XXXXXXX box
but.....
Thanks very much for the excellent
service.
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From:
Jeff Forsyth
Sent: 24 April 2006 20:33
To: mail@shrubs.co.uk
Subject: Order No 394/XXXX/XX
My order
arrived today. Many thanks for prompt and efficient service. I am
impressed with the quality and ease of assembly of the patio set.
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From:
VALWEARS
Sent: 19 April 2006 20:51
To: mail@shrubs.co.uk
Subject: Thank You
I would like to express my sincere thanks for the prompt and efficient
service you have given me from ordering the Barbados garden furniture,
through to delivery.
The ordering process was straight forward and delivery as promised, within
2-3 days.
Please convey my thanks to all your staff.
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