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From: Maureen Patania Thank you all so much for such a speedy delivery. Just in time for Christmas. Perfect. From: Greg Parsons This order arrived on Friday afternoon so thanks for a very prompt service. I hope to be able to purchase from you again in the future. Regards, Greg Parsons From: Hilary Knight Many thanks, very impressive service! From: Janet Prendeville For the attention of Graham From: Mike Glossop From: Emma Cameron Thank you so much for your speedy delivery of the Cliff Richard Roses. They arrived on Saturday in time for my mum's birthday on Sunday. She was thrilled to receive them, unlike my dad who got attacked by the thorns when unwrapping them! They have now been planted pride of place in the garden and we look forward to them blooming! From: christine gee Hi I have today received the plants I ordered. I am very pleased with them, they look very healthy and delivery was quick. Thankyou From: Bernice Edwards Dear shrubs.co.uk We just had to let you know how impressed we are with the service received following our order for garden furniture. It was a pleasure to be on the end of such a streamlined operation and to actually receive the goods within three days of ordering was fantastic. It is all unpacked, put together and in situation, all we need now is some sunshine! Bernice & Martin Edwards From: F PEARSON Hi Chris! Just a short note to say the Prunus Mume arrived this morning, which to my mind is very good service. The plant is fine and obviously in good nick. Now I've found your site I'll be back. Cheers. Rick Pearson. From: Tony Brauer Thanks very much. Arrived today, as you said, and the rhubarb is going straight in. From: Heather Walker Having received my order today (Friday) which I placed late on Wednesday afternoon I would like to convey my thanks to your staff - especially Richard, for their excellent service. From: smcferran Hello Chris I just wanted to email you to thank you for the great service you and your company provided when I ordered a Ruby Wedding rose from you for my parent's wedding anniversary. Not only did I appreciate the phone call to tell me when the rose was being delivered, but I was also so very touched when the message I included to be sent to my parents with the rose was put in an actual wedding anniversary card. I spent a considerable amount of time on the Internet trying to decide which company I should buy my rose from, and I am so very pleased that I chose yours! Thank you again. Kindest regards Sam McFerran Ps. My parents were thrilled with the rose! From: Laura's Mail Dear www.shrubs From: Joy Soar Just to say 'thank you' for a lovely healthy Honeysuckle that was delivered last week. From: Sarah Brown thank you very much-our friends will love it! it was safely delivered with the pot on Friday. Excellent service and great packaging- will make note for future to use you again Sarah Brown From: robertdigby I just wanted to congratulate you on the excellent customer service I have received from one of your team, Graham, who retained details of an order I placed for a Pixie red buddleia some while ago and which you were not able to supply at the time. From: Kathleen Parker Dear Chris, From: Susan Scott I have recently ordered a Trieste Textilene Patio Suite from you. I placed the order Tuesday evening and received the set on thursday. I would like to compliment you on such an efficient service and I'm delighted with the set - just a pity you can't organize the weather as well. Sent: 25 April 2011 13:39 My son rang to enquire whether the Buddleia we were looking for was in stock. Within a few minutes we received a return call to say that one had been put aside and we could order and pay for it on line. I cannot congratulate the staff enough for their courtesy and efficiency. From: Margaret McGregor Christopher Just a note to say that my rose bushes arrived yesterday (Wednesday 30 March) safe and sound. Margaret McGregor From: Ernest Thornton Hi From: karyue88 Thank you for the very professional friendly service. The Beautiful Christmas Tree arrived as indicated on the Friday morning. It was well packed. The delivery was absolutely speedy, communications were excellent! Value for money, last but not the least, I am well pleased with the purchase. will definitely use your service again. Merry Christmas! Many thanks! From: John Sexton Thanks, my order arrived in perfect condition. From: Sandra Briskham Hi there Very many thanks for your prompt delivery - at 9 am this morning!!! and less than 2 days after ordering!!. So impressed. Thanks once again Sandra From: rob wydra Hi, From: charlotte gerlings Thank you very much for my order, all of which arrived safely yesterday (Tuesday 21st). The daphne is about to be planted in pride of place in the front garden, where I hope it will eventually please lots of passersby with its scent. I have been most impressed with your customer service and hope to place future orders with you. Best wishes Charlotte Gerlings From: Jean Beck The plants arrived just before lunch that was quick.They are beautiful I From: Brown, Helen-Marie I just had to write and say thank you for the super fast delivery on the Thank you. From: J Wiblin Thank you for sending my order of International kidney and Pentland javelin potatoes so promptly , they were in good condition and well packed, so well that I had a job to get through the packing tape! Not a bad thing though. Thanks again, From: carole tarff Hi I would just like to say a big thank you for such great service. I only Keep up the good work and have a successful Christmas. Many thanks Carole From: Clive Wright Dear Mr. Smith & colleagues, From: Joanna Steadman Many thanks for the garden tools, they arrived in perfect condition. Thank you for your excellent customer service, it was really helpful of you to phone and email me to let me know when I could expect delivery Thanks again Joanna Yilmaz From: Barrie Viles Sent: 13 October 2009 14:01 Many thanks - rose arrived at 9 am this morning - great service - thanks Barrie Viles From: Brenda Chapman I recently placed two orders for gifts of roses for friends' Ruby wedding anniversaries. It is the first time I have used your web site, and I would like to say how delighted I am with the service received. I live, now, in Australia, so I am grateful for on-line gift ordering for friends in UK. Brenda Chapman From: ChrisMnn Ref order No 4152 Apologies for not contacting you before this. I would like to say thank you for the safe arrival at my address of the Patio chairs, table and parasol with base. There was absolutely no damage to any of the items, everything was so well packed and wrapped I think it took longer to unpack than it did to arrive at my address from your warehouse. We have enjoyed many hours in our garden sitting in the sun on our purchase and hope to enjoy the same for years to come. However at this precise moment in time Coventry is in the middle of a thunder storm hence the time to email you and say thanks. Should we or any of our friends require anything in the future that you can supply we would have no hesitation in recommending you. Again Thank You Chris Mann From: peterbrown My order arrived today, it was really well packed and the plants are in great condition (best i've ever had via the internet) thanks ....Peter... From: mooresofmorley Hello From: Linda Denny Hi there Thank you very much for sending the shrub so promptly - in excellent condition and well packed. Thank you Linda Denny From: Marjorie Whitney The manager Just wantedo say thankyou to the young man named Chris who attended to my phone call call yesterday when I was after a Ruby wedding present. He couldn't have been more helpful A first class service which one does not always get now a days Thank you so much. I am very grateful Mrs M Whitney From: mwleach I ordered a Ceanothus Dark star on Tuesday and am amazed and delighted to report that it arrived today! thank you so much for an excellent service and a beautiful plant. (the fact that it was delivered on Thursday isn't your fault! and luckily someone was around - you had clearly written 'deliver on Friday'!) thanks again Margaret Leach From: pauline howard Thankyou for prompt delivery of my plant order - Clematis Snow Bells - which arrived in excellent condition. From: David Corfield Dear Sirs, I would just like to pass on my comments about your staff at the Aire Valley Branch, I ordered a BBQ and cover and the gentleman was so helpful, I picked your site off the the internet and one never knows what to expect but I will certainly be ordering from you again as will my family as I have told them how brilliant you are, all the best to you. Christine Corfield From: P Hi Sandra The cushions have arrived today - thank you. I would also like to thank you for your accurate information regarding the status of my order. It has been a smooth process and I would definitely recommend shrubs.co.uk based on the price and after sales care you have provided. Put simply, customer service to be proud of. Thank you Peter Annear From: Jane Jackman Dear Chris, Just to say how impressed I am with my recent order. My plant (kalmia angustifolia rubra) arrived in perfect condition, looking extremely healthy - just hope I can keep it that way! Many thanks for your fantastic service - I shall certainly recommend your garden centre to my friends and family. Jane Jackman From: sarah mcnaughton Hi Just a note to say thank you.My mum was absolutely delighted with her lovely healthy plants. And the touch with the card - picturing my favourite sunflowers - was just fab. Thanks. Will definitely be using you again. Best Regards From: erica fost Dear Mr. Smith, Thought I would drop a quick note to you to say how impressed I am with your service. People tend to be quick to complain but it is important to give praise where praise is due. My plants arrived in fantastic and healthy condition and arrived so quickly I felt I must give you some very positive feedback. Thank you so much. With kind regards Erica Fost From: Susan Cooke This is just to congratulate you on your excellent service. My sister had a request for a forsythia for Christmas, and I could not find one in any of my local garden centres. I had resigned myself to ordering online, and her present arriving after Christmas, however (as I recall) I ordered on the 23rd, and it arrived at her house on Christmas Eve, which was remarkable! Thanks again, I will definitely try to use you again. Best wishes From: Jan McIntyre My father received his shrub yesterday and in his words is "absolutely first class"!! From: Rachel & Simon Nott Hi Sandra, Thank you so much, my Mother-in-Law has just phoned me to say her roses have been delivered today. They were extremely well packaged and healthy plants - they look forward to finding them a suitable place in the garden, and enjoying them for many years to come. Thanks again for all your help and assistance, From: Karen Shickell Just a thank you for your swift delivery of the Obelisk and it’s looking very nice in my parents garden, Karen From: david wright From: Jane Taylor Thank you for your wonderful service - I wanted a specific plant and found it hard to find anywhere - thanks to the internet I discovered your web site....no sooner than it had been ordered - I was getting a call to tell me it had been dispatched. I am just in the process of trying to move house but can assure you I will be a returning customer once I have a new garden to play with! From: Von Sandra Just a quick line to thank you and your company for the excellent service I have received. I ordered a Wollemi Pine on Monday evening online, requesting delivery by Friday if possible, and it arrived before I went to work today, Wednesday!! Your customer relations and service are a credit to your company. Many thanks Yvonne Cappell
From:
PAULINE PEART
The Buddleja 'Black Knight' is now planted and looking very happy in my
garden. Thank you for excellent service. I look forward to visiting your
Scunthorpe nursery soon. Best wishes. Pauline
From:
Chisholm Carole (A82035) Birbeck CA11 8HW Hi I felt I had to let you
know of my experience with your company. Initially I made a real "hash" of
making my order over the internet, but having spoken to one of your
employees I was told of this. On Monday I re-ordered my patio set with a
vague hope of receiving it before the bank holiday weekend. I telephoned to
make sure I had done it correctly this time and a lovely lady and I had a
good laugh about me being a "dumb blond". The following day a very pleasant
gentleman telephoned me to say my order was ready for despatch and would be
with me some time on Wednesday (if this was not convenient and another day
would be better I was to let him know!) Such service. I was very happy to
take a day off work to wait for my furniture and I didn't have to wait too
long. By lunchtime a very pleasant delivery driver dropped off my very,
very nice patio set. Among the paperwork there was a handwritten note from
"Ben" with a telephone number to contact him should I have any problems.
Said furniture is now put together and gracing my patio - I have never, ever
known such superb service and friendly staff. Please pass on my thanks to
all concerned. A very, very, happy
customer Carole Chisholm
From:
W MOSS Dear Chris, I would just like to say how delighted and
amazed I was to come home this evening to my new patio furniture, ordered
and delivered in less than 24hrs!! It is wonderful to be able to send good comments about
a first class service. I will certainly recommend you and use your
service again in the future. Many thanks and regards to the team, Wendy Moss.
From:
mike pearson
Just a little note to say how impressed I was by your service and fast
delivery of the springdale swing seat I ordered and pleased also with the
product. Thanks.
M Pearson
From:
Richard Stewart Hi There, Just to thank you for the safe delivery of my prunus
mume bushes which arrived this lunchtime and I am thrilled with them. I
will have no hesitation in using and recommending you in the future. Best Wishes Rick Stewart
From:
Tracey Clark Hi Chris , my mum got the acer and she said it was really well
packaged and she loves it. She has kept your details and already a friend
has commented on the beautiful plant and asked for where she got it. Thank you i will definitely buy again. Kind regards, Tracey Begin forwarded message:
From:
Tracey Clark Chris, From: Chris Dale Sent: 23 December 2007 13:19 Hello Thank you very much for sorting out those two sets
of chaser lights and getting them to me so quickly. Best wishes to you for Christmas and the New Year. Chris Dale
From:
Heather Knox
Dear Mr Smith
Having spent most of last weekend trawling the likes of B&Q,
Homebase, FocusDIY and IKEA to gain inspiration for the best
Christmas tree for our new office, whilst googling on Monday, I hit
upon your website and found the perfect tree - black, 6ft, fibre
optic and not only that, 25% off with pocket change delivery
charges. I wasted no time in ordering the tree, which also came
with 20 free lights! I then went back and read the delivery times
(after ordering) and was slightly concerned to read that orders
would be delivered between 2 and 15 days from order. I had visions
of the tree arriving as we were shutting up shop for Christmas. I
hope therefore that you can appreciate my delight when, less than 48
hours from ordering, our handsome, 6ft, black, fibre optic tree
(plus free lights) arrived, in plenty of time to be set up this
weekend. Not only was it superbly packed, but extremely easy to
erect. Somewhat sad that it has to go back in the box until the
weekend.
So I just wanted to say, on behalf of the Company, a big thank for
solving our Christmas tree dilemma, for an excellent product and
equally excellent service - I will email a photograph to you once we
have put it up and had the grand switching on ceremony!
Kind regards and best wishes for the festive season.
HEATHER KNOX From: Phil Lawler Dear Ms Jones Many thanks for your message. How good to find a
local trader who actually replies to emails. I was beginning to think there
was nobody out there........... I understand about the server going down. I will
order again via your website. Thanks once more. Phil Lawler From: Debbie Richards Dear Sirs, Re: Order I just wanted to say how happy I am with the
Barbados Tea for Two Patio set I ordered. I am also delighted that it
arrived so quickly and I was able to put it together without any trouble. Kind regards, Deborah Richards
From:
cyril.devonald
We have just received the Escallonia Red Dream.
They are beautiful plants, we are delighted with them. They are in
wonderful condition.
Many thanks,
B.Devonald. Hi, in this
age when service does not even enter some traders vocabulary, I am delighted
to find such company as your goodselves. The water feature arrived this morning, two days after ordering, and is
now up an running. Thanks once again. Trevor Kyte From: Gary and bev Dear Shrubs Just want to thankyou for a very efficient service,
ordered on the 22nd May and received on the 24th May! Very pleased with the
product, pricing etc. Also please that wasn't ripped off when it came to
the cost of the postage, some companies seem to take pride in the excessive
cost of the postage! Again Many thanks Gary and Beverly Sargeant
From:
Maureen Hall Hi, I would just like to say how pleased I
am with my garden furniture. Lovely quality at a great price. I never
expected it would be delivered so quickly either. I would definately buy
from Stephen H. Smith's again. Regards, Maureen.
From:
Pam Skelhorn
Just a little note to say that my order
arrived today. Many thanks for a very prompt response -we are really
pleased with it and the level of service you have provided. We will
certainly use you again in the future and recommend you to friends and
family.
Have a lovely Christmas!!
From:
PETER SADLER
Dear Sandra
The replacement tree arrived this morning
less than 48 hours after Joe told me it would be replaced. This is an
excellent service and I would like to convey my thanks to you all (
including Joe ! ) for a very swift and efficient service. It's really
nice to talk to someone on the telephone,instead of call centres,
I am sorry if I appeared to be a 'pain'
and the new tree is absolutely marvellous,so it was worth the effort !
Assuring you of my continued support
Pete Sadler Dear Mr Smith
From:
suzanne.hughes
Hi,
Just to let you know I have received my Christmas Tree. Many Thanks,
Couldn't resist putting it together to
have a look and it looks gorgeous,
so thank you very much for my
delivery and a Very Merry Christmas to you all.
Thank you,
Suzanne Hughes
From:
deb scotland
Re: my message to you yesterday - the
chiminea is fantastic! Really delighted with it. Thank you so much
for everything
Deb Scotland
From:
deb scotland
Just to let you know that the chiminea I
ordered last week just arrived. I will open it when I get home tonight and
confirm that all is in order. Really impressed by the fantastic service -
thank you!
From:
Amanda Hollingsworth
Thank you so much. I received it this
morning. Did you know that the identical product that I have bought from
you is on XXXXXXX website for twenty pounds
more? Ok I know it comes in a XXXXXXX box
but.....
Thanks very much for the excellent
service.
From:
Jeff Forsyth
Hi
My order
arrived today. Many thanks for prompt and efficient service. I am
impressed with the quality and ease of assembly of the patio set.
Regds
Jeff
From:
VALWEARS
I would like to express my sincere thanks for the prompt and efficient
service you have given me from ordering the Barbados garden furniture,
through to delivery.
The ordering process was straight forward and delivery as promised, within
2-3 days.
Please convey my thanks to all your staff.
Kind regards
Val Wears
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Tuesday 21-May-2013
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