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From:
W MOSS
Sent: 29 April 2008 18:26
To: cs@shrubs.co.uk
Subject: Furniture Order no. 2731/280408/***
Dear Chris, I would just like to say how delighted and
amazed I was to come home this evening to my new patio furniture, ordered
and delivered in less than 24hrs!!
It is wonderful to be able to send good comments about
a first class service. I will certainly recommend you and use your
service again in the future.
Many thanks and regards to the team,
Wendy Moss.
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From:
mike pearson
Sent: 21 April 2008 12:25
To: mail@shrubs.co.uk
Subject: Thanks for excellent service
Just a little note to say how impressed I was by your service and fast
delivery of the springdale swing seat I ordered and pleased also with the
product. Thanks.
M Pearson
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From:
Richard Stewart
Sent: 31 March 2008 14:37
To: sales@shrubs.co.uk
Subject: Goods received in good order thank you
Hi There,
Just to thank you for the safe delivery of my prunus
mume bushes which arrived this lunchtime and I am thrilled with them. I
will have no hesitation in using and recommending you in the future.
Best Wishes
Rick Stewart
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From:
Tracey Clark
Sent: 08 March 2008 22:33
To: cs@shrubs.co.uk
Subject: Fwd: re;your website
Hi Chris ,
my mum got the acer and she said it was really well
packaged and she loves it. She has kept your details and already a friend
has commented on the beautiful plant and asked for where she got it.
Thank you i will definitely buy again.
Kind regards,
Tracey
Begin forwarded message:
From:
Tracey Clark
Date:
5 March 2008 12:17:01 AM
To:
cs@shrubs.co.uk
Subject:
re;your website
Chris,
just wanted to feedback to you how easy I found your site. I live in
Australia and my mum really wanted an Acer which I found on your site. It is
quite hard to find outdoor plants to send like this and they make better
gifts than flowers that die. I have only just ordered so hopefully the
transaction will all go well. Will feed back more as needed,
Kind regards,
Tracey Clark
Australia
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From: Chris Dale
Sent: 23 December 2007 13:19
To: mail@shrubs.co.uk
Subject: RE: Your Order at Stephen H. Smith's Garden & Leisure
Hello
Thank you very much for sorting out those two sets
of chaser lights and getting them to me so quickly.
Best wishes to you for Christmas and the New Year.
Chris Dale
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From:
Heather Knox
Sent: 28 November 2007 16:35
To: cs@shrubs.co.uk
Subject: **London Order**
Having spent most of last weekend trawling the likes of B&Q,
Homebase, FocusDIY and IKEA to gain inspiration for the best
Christmas tree for our new office, whilst googling on Monday, I hit
upon your website and found the perfect tree - black, 6ft, fibre
optic and not only that, 25% off with pocket change delivery
charges. I wasted no time in ordering the tree, which also came
with 20 free lights! I then went back and read the delivery times
(after ordering) and was slightly concerned to read that orders
would be delivered between 2 and 15 days from order. I had visions
of the tree arriving as we were shutting up shop for Christmas. I
hope therefore that you can appreciate my delight when, less than 48
hours from ordering, our handsome, 6ft, black, fibre optic tree
(plus free lights) arrived, in plenty of time to be set up this
weekend. Not only was it superbly packed, but extremely easy to
erect. Somewhat sad that it has to go back in the box until the
weekend.
So I just wanted to say, on behalf of the Company, a big thank for
solving our Christmas tree dilemma, for an excellent product and
equally excellent service - I will email a photograph to you once we
have put it up and had the grand switching on ceremony!
Kind regards and best wishes for the festive season.
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From: Phil Lawler
Sent: 29 August 2007 19:49
To: mail@shrubs.co.uk
Subject: Re: Your Order at Stephen H. Smith's Garden & Leisure
Dear Ms Jones
Many thanks for your message. How good to find a
local trader who actually replies to emails. I was beginning to think there
was nobody out there...........
I understand about the server going down. I will
order again via your website.
Thanks once more.
Phil Lawler
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From: Debbie Richards
Sent: 28 August 2007 12:03
To: mail@shrubs.co.uk
Subject: Happy Customer
Dear Sirs,
Re: Order
I just wanted to say how happy I am with the
Barbados Tea for Two Patio set I ordered. I am also delighted that it
arrived so quickly and I was able to put it together without any trouble.
Kind regards,
Deborah Richards
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From:
cyril.devonald
Sent: 06 July 2007 15:26
To: mail@shrubs.co.uk
Subject: Order
We have just received the Escallonia Red Dream.
They are beautiful plants, we are delighted with them. They are in
wonderful condition.
Many thanks,
B.Devonald.
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From: Trevor Kyte
Sent: 28 June 2007 14:34
To: mail@shrubs.co.uk
Subject: Re: Your Order at Stephen H. Smith's Garden & LeisureHi, in this
age when service does not even enter some traders vocabulary, I am delighted
to find such company as your goodselves.
The water feature arrived this morning, two days after ordering, and is
now up an running.
Thanks once again.
Trevor Kyte
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From: Gary and bev
Sent: 25 May 2007 13:21
To: mail@shrubs.co.uk
Subject: RE: Your Order at Stephen H. Smith's Garden & Leisure
Dear Shrubs
Just want to thankyou for a very efficient service,
ordered on the 22nd May and received on the 24th May! Very pleased with the
product, pricing etc.
Also please that wasn't ripped off when it came to
the cost of the postage, some companies seem to take pride in the excessive
cost of the postage!
Again
Many thanks
Gary and Beverly Sargeant
25th May 2007
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From:
Maureen Hall
Sent: 15 May 2007 12:52
To: mail@shrubs.co.uk
Subject: RE: Your Order at Stephen H. Smith's Garden & Leisure
Hi, I would just like to say how pleased I
am with my garden furniture. Lovely quality at a great price. I never
expected it would be delivered so quickly either. I would definately buy
from Stephen H. Smith's again. Regards, Maureen.
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From:
Pam Skelhorn
Sent: 14 December 2006
16:27
To: mail@shrubs.co.uk
Subject: Re: Your Order at
Stephen H. Smith's Garden & Leisure
Just a little note to say that my order
arrived today. Many thanks for a very prompt response -we are really
pleased with it and the level of service you have provided. We will
certainly use you again in the future and recommend you to friends and
family.
Have a lovely Christmas!!
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From:
PETER SADLER
Sent: 06 December 2006
15:06
To: Sandra Jones
Subject: RE: Re:Many
Thanks !!
The replacement tree arrived this morning
less than 48 hours after Joe told me it would be replaced. This is an
excellent service and I would like to convey my thanks to you all (
including Joe ! ) for a very swift and efficient service. It's really
nice to talk to someone on the telephone,instead of call centres,
I am sorry if I appeared to be a 'pain'
and the new tree is absolutely marvellous,so it was worth the effort !
Assuring you of my continued support
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From:
Jon Bateman
Sent: 23 November 2006 15:17
To: Chris Smith
Subject: Thank You
Dear Mr Smith
Just a quick line to thank
you for the excellent service provided via your website, goods
ordered on Monday and delivered on Wednesday.
First rate!!
Many thanks,
Jon Bateman
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From: Mike Sheppy
Sent: 21 November 2006 14:39
To: cs@shrubs.co.uk
Subject: RE: My Order - Delivery
Hi Chris,
Thanks so much for the replacement 'foot' which I've now fitted. Great
service!
Yours sincerely
Mike.
---------------------------------------------------------------------
From: Christopher S.H. Smith <cs@shrubs.co.uk>
To: Mike Sheppy
Subject: RE: My Order - Delivery
Date: Fri, 17 Nov 2006 16:33
Dear Mike,
Thanks for the e-mail. I note your comments about the packaging and will
pass them to our supplier.
I have enveloped up a replacement foot - but it won't go out 'till Monday's
post now.
Sorry for the inconvenience and thanks for the order!
Chris
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From: Mike Sheppy
Sent: 17 November 2006 15:33
To: cs@shrubs.co.uk
Subject: RE: My Order - Delivery
Hi Chris,
Many thanks for the rapid delivery of my order which arrived today.
I've tested both trees and they both function well.
I've a couple of what I hope are constructive comments:
(a) The manufacturer must have a shortage of cardboard for packaging! Both
trees had to have their tops bent to fit in their boxes. Just a couple of
inches more cardboard would have allowed them to remain straight.
(b) One 'foot' on the base of the 1.2m tree was broken. Though unsightly,
the level of the base is not affected and I could glue the two parts for a
slightly better appearance. But if you do happen to have a spare foot (of
the Christmas tree kind, of course!) 'about your personage', perhaps you
would be kind enough to send me a replacement.
As the packaging is somewhat flimsy cardboard, either padding the base unit
and foot of the larger tree or removing the feet before dispatch might
prevent others suffering the same fate. No doubt the latter would require
more customer instructions though and another plastic bag to contain the
feet and screws.
Thank you again for your excellent service.
Yours sincerely,
Mike Sheppy.
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From:
suzanne.hughes
Sent: 15 November 2006 16:31
To: mail@shrubs.co.uk
Subject: Pre Lit Christmas
Tree
Hi,
Just to let you know I have received my Christmas Tree. Many Thanks,
Couldn't resist putting it together to
have a look and it looks gorgeous,
so thank you very much for my
delivery and a Very Merry Christmas to you all.
Thank you,
Suzanne Hughes
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From:
deb scotland
Sent: 13 June 2006
19:36
To: Sandra Jones
Subject: Re:
Re: my message to you yesterday - the
chiminea is fantastic! Really delighted with it. Thank you so much
for everything
From:
deb scotland
Sent: 12 June 2006 15:22
To: Sandra Jones
Subject: Re:
Just to let you know that the chiminea I
ordered last week just arrived. I will open it when I get home tonight and
confirm that all is in order. Really impressed by the fantastic service -
thank you!
Deb Scotland
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From: Pauline
Sent: 09 June 2006 16:06
To: mail@shrubs.co.uk
Subject: Re: Your Order at Stephen H. Smith's Garden & Leisure
Hi
Order arrived fine thank you very much for your prompt service pauline |
From:
Amanda Hollingsworth
Sent: 08 May 2006 13:18
To: mail@shrubs.co.uk
Subject: RE: Order at
Stephen H. Smith's Garden & Leisure
Thank you so much. I received it this
morning. Did you know that the identical product that I have bought from
you is on XXXXXXX website for twenty pounds
more? Ok I know it comes in a XXXXXXX box
but.....
Thanks very much for the excellent
service.
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From:
Jeff Forsyth
Sent: 24 April 2006 20:33
To: mail@shrubs.co.uk
Subject: Order No 394/XXXX/XX
My order
arrived today. Many thanks for prompt and efficient service. I am
impressed with the quality and ease of assembly of the patio set.
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From:
VALWEARS
Sent: 19 April 2006 20:51
To: mail@shrubs.co.uk
Subject: Thank You
I would like to express my sincere thanks for the prompt and efficient
service you have given me from ordering the Barbados garden furniture,
through to delivery.
The ordering process was straight forward and delivery as promised, within
2-3 days.
Please convey my thanks to all your staff.
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